Frequently Asked Questions

Cosmetic Dermatology

Are you open for walk-in appointments?
Important: See our COVID-19 protocol. 
No. Due to the number of patients and scheduled appointments, we’re unable to accommodate walk-ins. But you can book your appointment right on our website.
Is there a fee for the initial consultation?
We do charge a nominal consultation fee, which is then applied as a credit to your first treatment. Contact us for more information.
How much do treatments cost?
Treatment prices vary based on a variety of factors determined by your dermatologist. Please contact us if you have any specific pricing questions.
What kind of treatment is right for my skin condition?
Only an expert dermatologist can properly assess your skin concerns, identify issues and create a proper treatment program. Start your journey by booking a consultation today.

Medical Dermatology

Do I need a referral?
Yes. In Ontario, OHIP regulations require that all patients must be referred to a dermatologist by their family physician for treatment of medical dermatological conditions. Cosmetic dermatology treatments do not require a referral. If you are not sure whether your condition is medical or cosmetic, contact us and one of our patient coordinators will be happy to help.
How do referrals work?
Your family doctor will send a referral directly to us, outlining your specific condition. Our office will schedule an appointment and notify you of the date and time.To make any changes to your appointment, simply contact us.
Do I need a separate referral for each condition?
Yes. Each skin condition requires its own referral from your family doctor.
What if I don’t have a family doctor?
A walk-in clinic or your local emergency room can issue a referral as well.
How long does it take to get an appointment?
You should allow a minimum of two weeks for your referral to be processed.The date and time of your Dermetics appointment will depend on the urgency of your condition. Non-urgent appointments may be scheduled as far as six to nine months in advance. Urgent requests are accommodated on a priority basis as soon as our schedule allows.
Why are wait times so long?
There is an increasing demand for dermatology services in Ontario and a shortage of practicing dermatologists. Our office receives hundreds of referrals each day, and we do our best to process them as quickly as we can. Unfortunately, this volume also means there may be a wait on the day of your appointment. We appreciate your patience. To help us see you as quickly as possible: 

- Try to avoid having to reschedule your appointments. We have limited space to accommodate changes.
- Let us know if you no longer need your appointment so we can release it to another patient.
Do you have a cancellation list?
No. Our patient volume makes managing a cancellation list impossible.
Do you offer skin surgery?
Yes. We offer a full range of dermatology services. Our dermatologist will assess your condition and determine the best type of treatment, from non-invasive procedures to skin surgery, if needed.

Skincare Shop

How do I pick the right product?
If you’re unsure which product fits you best, simply contact us and we’ll be happy to assist you.
Which products are available at your retail location?
While we keep a curated selection of products on our shelves, we recommend purchasing online and selecting free curbside pickup during the checkout process to ensure availability.
Do you offer free shipping?
Yes. All orders of over $200 (before taxes) get free shipping. We also offer free curbside pickup.
Have other questions? Reach out to us through chat or email

Start Today

Checkmark Icon
Meet your dermatology expert
Checkmark Icon
Discover your treatment plan
Checkmark Icon
Start your treatments