Frequently Asked Questions

Yes. In Ontario, OHIP regulations require that all patients must be referred to a dermatologist by their family physician for treatment of medical dermatological conditions. Cosmetic dermatology treatments do not require a referral. If you are not sure whether your condition is medical or cosmetic, contact us and one of our patient coordinators will be happy to help.

Your family doctor will send a referral directly to us, outlining your specific condition. Our office will schedule an appointment and notify you of the date and time.To make any changes to your appointment, simply contact us.

Yes. Each skin condition requires its own referral from your family doctor.

A walk-in clinic or your local emergency room can issue a referral as well.

You should allow a minimum of two weeks for your referral to be processed.The date and time of your Dermetics appointment will depend on the urgency of your condition. Non-urgent appointments may be scheduled as far as six to nine months in advance. Urgent requests are accommodated on a priority basis as soon as our schedule allows.

There is an increasing demand for dermatology services in Ontario and a shortage of practicing dermatologists. Our office receives hundreds of referrals each day, and we do our best to process them as quickly as we can. Unfortunately, this volume also means there may be a wait on the day of your appointment. We appreciate your patience. To help us see you as quickly as possible: 
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- Try to avoid having to reschedule your appointments. We have limited space to accommodate changes.
- Let us know if you no longer need your appointment so we can release it to another patient.

No. Our patient volume makes managing a cancellation list impossible.

Yes. We offer a full range of dermatology services. Our dermatologist will assess your condition and determine the best type of treatment, from non-invasive procedures to skin surgery, if needed.