Notification to patients – COVID 19 Update

We are excited to announce that we will be open to patients as of June 1st, 2020.  For safety reasons, some services will be temporarily unavailable.

The health, safety and wellbeing of our team and patients remains our top priority. We have worked hard to create new protocols and policies to take these priorities into account, while continuing to deliver exceptional service and results, and we appreciate your understanding that plans and timelines may change as new information becomes available.

New Policies for Your Safety

When we reopen new policies will be in place.  Details will be communicated to you by email when you book and confirm your appointments so please make sure we have your current contact information. Here are some of the changes you can expect:

Cleaning and Sterilization

As a medical facility, we have always adhered to strict clinical standards and protocols to ensure a clean and safe environment. These will continue with increased frequency and include:

•    Sterilization of treatment rooms, common areas, and high-touch surfaces multiple times daily and after each patient visit with hospital grade disinfectant

•    The use of Personal Protective Equipment (PPE) including gloves, masks, face shields gownsElimination of unnecessary touch-points including testers, magazines, brochures

·    Elimination of unnecessary touchpoints including testers, magazines, brochures

Physical Distancing

We will be introducing physical distancing measures that limit the number of patients in the clinic at a given time, and careful management of traffic flow will be in place when we reopen to ensure a safe experience for all.

Pre-Screening

All patients will be carefully pre-screened and required to complete a COVID 19 health questionnaire prior to their appointment and on arrival.  All clinic staff will be screened daily and will be required to wear Personal Protective Equipment for all patient encounters.

Appointments

As we reopen, priority will be given to those whose appointments were cancelled during our temporary closure. Appointments will be scheduled in a manner that allows us to adhere to public health guidelines, physical distancing and increased sterilization measures which may reduce appointment availability. We appreciate your patience and understanding.

Retail Skincare

For everyone’s safety, only patients with appointments will be able to enter the clinic.  For those without appointments, skincare products are available to purchase online or by phone for home delivery or curbside pickup.

For questions or additional information, please contact us and a member of our team will be happy to assist you.